Return Policy

Products must be returned in new or gently used condition in their original packaging with proof of purchase/gift receipt in case of a gift. If in a set, all products and packaging in that set need to be returned with not more than one item in the gift pack in a gently used condition, with all others being in an unused & unopened condition.
All products must be in their original packaging (container plus box if applicable) and should be unmarked and not broken or defaced in any manner.
Elixir Ceylon (Pvt) Ltd monitors return activity for abuse and reserves the right to limit returns or exchanges.
Loyalty rewards associated with all refunds will be removed when the refund is processed.
Free Products & discounted products (if any) with purchases cannot be returned/exchanged.
Gift certificates/ Vouchers cannot be returned/exchanged.
All returns are subject to validation and approval at Elixir Ceylon (Pvt) Ltd’s discretion.